Cancellation policy

ACTIVITATS NAUTIQUES SALA, S.L establishes the following cancellation policy for activities booked through our website kayakcostabrava.com:

1. Cancellations by the customer:

  • Cancellation more than 72 hours in advance: 100% refund.
  • Cancellation between 48 and 72 hours in advance: 50% refund.
  • Cancellation with less than 48 hours: no refund will be made.

2. Modification of dates:

  • It is possible to request date changes at least 72 hours in advance of the activity.
  • Changes will be subject to availability and must be confirmed by the organizer.

3. Cancellations by the organizer:

  • In the event of adverse weather conditions or other causes of force majeure that prevent the activity from being carried out safely, ACTIVITATS NAUTIQUES SALA, S.L will offer the possibility of:
    • Reschedule the activity on a new date.
    • Request a full refund of the amount paid.

4. Cancellation or modification process: To cancel or modify a reservation, the user must contact us via:

Cancellations must be notified with the reservation details and, if applicable, with documented justification.

5. Acceptance of the policy: Making a reservation implies acceptance of this cancellation policy.